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📚 Frequently Asked Questions
Why should I upgrade to a paid membership?
Upgrading increases visibility and connection rates while unlocking features designed for serious FLR dating:
- More discovery & visibility: your profile appears to more members and higher in results during peak times.
- Messaging access: remove free-tier limits so you can start and continue conversations without friction.
- Better search tools: filter more precisely (intent, activity, distance, etc.) to find compatible matches faster.
- Priority support & reporting: faster help when you need it.
- Optional coaching & events access: eligible plans can include invites to live coaching or FLR-focused events; a premium Gynarchic Pass offers guided matchmaking and education.
Note: Specific entitlements may evolve; always check the current details on the Plans page before purchasing.
What MatriarchMatch features can I use for free?
MatriarchMatch is completely free for women — from creating a profile to sending messages and accessing premium features.
For men, the free tier includes:
- Creating an account
- Building your profile (bio, photos, optional audio)
- Browsing members
- Expressing interest (likes, favorites, limited winks)
Some features—such as unlimited messaging, advanced search filters, enhanced visibility, and event/coaching access—require a paid membership for men. If you hit a limit, you’ll see a clear prompt explaining your options.
I want to stop my subscription. What should I do?
- Go to Settings → Subscription → Manage and choose Cancel auto-renewal.
- Your plan remains active until the end of the current billing period; you won’t be charged again.
- You’ll receive a confirmation email. Keep it for your records.
Important:
- If you purchased through an app store (Apple/Google), manage and cancel through that store’s subscriptions interface due to platform rules.
- Canceling auto-renewal does not delete your profile; you can keep using free features after expiry.
How can I delete or suspend my account?
You have two options in Settings → Account:
- Suspend/Deactivate: temporarily hide your profile and pause notifications. You can come back later and reactivate.
- Delete Account (permanent): removes your profile, messages, media, and matches. This is irreversible.
Before deleting:
- Cancel any active subscription/auto-renewal first (see above).
- If you subscribed via an app store, cancel there to prevent further charges after deletion.
Need assistance with a compromised account? See Trust & Safety → Hacking or contact support.
How can I keep myself safe on the site?
Your safety comes first:
- Keep chats on-platform until trust is established. Avoid moving to private apps too quickly.
- Never send money, crypto, or gift cards to people you haven’t met and verified.
- Use photo/video verification tools when available; be cautious with anyone refusing basic verification.
- Meet in public for early IRL dates; share your plans with a trusted friend.
- Report & block suspicious accounts immediately—our team reviews reports promptly.
- Protect your data: do not share your address, financial info, or passwords. Enable device security (PIN/biometric).
For immediate concerns, contact [email protected] with screenshots and details.
🗂️ Help Categories
Getting Started
- Creating and activating your account
- Completing your FLR profile
- Adding photos, audio, and descriptions
- Managing notifications and privacy
Features, Search & Interactions
- Browsing and search filters
- Likes, visits, and activity feed
- Sending and receiving messages
- Events & live coaching
Subscription & Payments
- Membership plans and passes
- Payment methods
- Managing or canceling subscriptions
Trust & Safety
- Online safety
- Hacked or compromised account
- Moderation decisions & appeals
Accessibility
- Accessibility features
- Requesting assistance
💬 Contact Us
Still need help? Our support team is here for you.
📧 Email Support
We usually reply within 24 hours.
Stay confident, stay safe, and let MatriarchMatch guide you on your FLR journey.