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📚 Frequently Asked Questions

Why should I upgrade to a paid membership?

Upgrading increases visibility and connection rates while unlocking features designed for serious FLR dating:

  • More discovery & visibility: your profile appears to more members and higher in results during peak times.
  • Messaging access: remove free-tier limits so you can start and continue conversations without friction.
  • Better search tools: filter more precisely (intent, activity, distance, etc.) to find compatible matches faster.
  • Priority support & reporting: faster help when you need it.
  • Optional coaching & events access: eligible plans can include invites to live coaching or FLR-focused events; a premium Gynarchic Pass offers guided matchmaking and education.

Note: Specific entitlements may evolve; always check the current details on the Plans page before purchasing.

What MatriarchMatch features can I use for free?

MatriarchMatch is completely free for women — from creating a profile to sending messages and accessing premium features.

For men, the free tier includes:

  • Creating an account
  • Building your profile (bio, photos, optional audio)
  • Browsing members
  • Expressing interest (likes, favorites, limited winks)

Some features—such as unlimited messaging, advanced search filters, enhanced visibility, and event/coaching access—require a paid membership for men. If you hit a limit, you’ll see a clear prompt explaining your options.

I want to stop my subscription. What should I do?
  • Go to Settings → Subscription → Manage and choose Cancel auto-renewal.
  • Your plan remains active until the end of the current billing period; you won’t be charged again.
  • You’ll receive a confirmation email. Keep it for your records.

Important:

  • If you purchased through an app store (Apple/Google), manage and cancel through that store’s subscriptions interface due to platform rules.
  • Canceling auto-renewal does not delete your profile; you can keep using free features after expiry.
How can I delete or suspend my account?

You have two options in Settings → Account:

  • Suspend/Deactivate: temporarily hide your profile and pause notifications. You can come back later and reactivate.
  • Delete Account (permanent): removes your profile, messages, media, and matches. This is irreversible.

Before deleting:

  • Cancel any active subscription/auto-renewal first (see above).
  • If you subscribed via an app store, cancel there to prevent further charges after deletion.

Need assistance with a compromised account? See Trust & Safety → Hacking or contact support.

How can I keep myself safe on the site?

Your safety comes first:

  • Keep chats on-platform until trust is established. Avoid moving to private apps too quickly.
  • Never send money, crypto, or gift cards to people you haven’t met and verified.
  • Use photo/video verification tools when available; be cautious with anyone refusing basic verification.
  • Meet in public for early IRL dates; share your plans with a trusted friend.
  • Report & block suspicious accounts immediately—our team reviews reports promptly.
  • Protect your data: do not share your address, financial info, or passwords. Enable device security (PIN/biometric).

For immediate concerns, contact [email protected] with screenshots and details.


🗂️ Help Categories

Getting Started

Features, Search & Interactions

Subscription & Payments

Trust & Safety

Accessibility


💬 Contact Us

Still need help? Our support team is here for you.

📧 Email Support
We usually reply within 24 hours.


Stay confident, stay safe, and let MatriarchMatch guide you on your FLR journey.